Returns & Exchanges Policy
Understanding why this policy does not apply to our platform
Important Notice
This website is an informational and editorial platform dedicated to providing free, evidence-based content about nutrition, metabolism, and healthy lifestyle practices. We do not conduct any commercial transactions, sell products, or charge for services. Therefore, standard consumer returns and exchange policies do not apply to this site. All content remains permanently free and accessible to all visitors.
Why We Have No Returns Policy
We Are an Informational Platform
Vitalmensguide operates as an editorial and educational resource. Our mission is to share knowledge about healthy eating, metabolism support, and lifestyle optimisation. Unlike commercial retailers, we do not engage in buyer-seller relationships or financial transactions. Every article, guide, and resource on this site is provided at no cost.
Consumer Protection Laws Apply to Purchases Only
Returns and exchange policies are governed by consumer protection regulations that apply specifically to commercial sales. These laws protect consumers who have paid money for goods or services. Since no purchases occur on this platform, statutory returns rights simply do not apply. There is no transaction, therefore no refund process exists.
How We Differ from Online Stores
A Typical Online Retailer
- Accepts customer payments for physical products or services
- Provides 14-day statutory return period (United Kingdom Consumer Contracts Regulations)
- Offers exchanges for defective or incorrect items
- Issues refunds within specified timeframes
- Maintains purchase history and order records
Vitalmensguide (This Platform)
- Accepts no payments — all content is permanently free
- Has no return period because there is no purchase
- Cannot exchange items because we do not sell items
- Issues no refunds because no money is collected
- Maintains no purchase records — we track no user transactions
What If You Have an Issue With Our Content?
Read Alternatives
If you find our content unhelpful or disagree with an article, you are free to stop reading and seek information from alternative sources. No commitment exists.
Share Feedback
You can submit editorial feedback or report inaccuracies through our Contact page. Our editorial team reviews all submissions and considers improvements.
Report Issues
If you discover factual errors or outdated information, we encourage you to flag these for review. We work to maintain accuracy across all articles.
No Refunds Needed
Because you have not paid for access, no refund is possible or necessary. Your only option is to use alternative resources at no cost.
Editorial Review Process
When you submit feedback about our content, our editorial team reviews your submission within 5–10 business days. We consider all suggestions for corrections, clarifications, or updates. If we find an error, we update the article and note the correction. If your suggestion falls outside our editorial scope, we will explain why in our response. This process is part of our commitment to accuracy and transparency, not a commercial returns process.
Business Days
Review & response time
Free Access
All content, no payment required
No Expiry
Content available 24/7 forever
Need Help or Have Questions?
If you have questions about our policies, editorial approach, or would like to report an issue with our content, please reach out to our editorial team. We are here to help and will respond to your inquiry promptly.
Contact Information
- Address: King Street 20, Edinburgh
- Email: [email protected]
- Phone: +44 363 726 932
Other Policies & Documentation
Privacy Policy
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Important information about the nature of our content and our editorial standards.
Read more →Terms of Service
Review the terms that govern your use of this website and its content.
Read more →Shipping Information
Details about how we approach delivery and logistics (informational only).
Read more →About Us
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Read more →Still Have Questions?
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